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SQUARE HOSPITAL CUSTOMER SERVICE DEPARTMENT

Customer Service Department

Square hospital developed the customer service on the ground of empathy, pro-active attitude and care and respect for all. Customer service in medical settings is very challenging. They need to deal with patients and their families who are under extreme stress. This department is a 24 hours/ 365 days support service for patients and visitors. Our customer service officers (CSO) provide instant information, register the patients, deliver reports of investigation and handle attendants.
 
Information Desk
Located at the main entrance of the hospital, this section gives guidance to the way to various departments, informs about preparation for particular investigation or procedure, briefs on a doctor’s expertise when asked for and answers to all the queries of the patients and their attendants. When necessary, the ground floor customer service providers support to a confused customer, describe admission procedures, package facilities, room- rent, explains the visiting hours. In addition they assist corporate clients, executive health patients on their respective door for one stop service. This desk receives all outside calls of information. The wide range of enquiry is supported with the Hospital Information System module.
 
Registration Desk
The Registration Desk is placed on the 1st and 2nd floor of the hospital. It is open from 7.30 am to 9.30 pm. Registration desk also manage over flow of patients during rush hours. They help with directions to labs, ancillary departments, testing areas and report delivery desk.
 
Report Delivery
Located on 2nd floor, square hospital delivery is open from 7.30 am to 10.00 pm this time is extended while any vital report is necessary from patient’s side.