.

Frequently Asked Questions


Customer Service Department

Square hospital developed the customer service on the ground of empathy, pro-active attitude and care and respect for all. Customer service in medical settings is very challenging. They need to deal with patients and their families who are under extreme stress. This department is a 24 hours/ 365 days support service for patients and visitors. Our customer service officers (CSO) provide instant information, register the patients, deliver reports of investigation and handle attendants.
 
Information Desk
Located at the main entrance of the hospital, this section gives guidance to the way to various departments, informs about preparation for particular investigation or procedure, briefs on a doctor’s expertise when asked for and answers to all the queries of the patients and their attendants. When necessary, the ground floor customer service providers support to a confused customer, describe admission procedures, package facilities, room- rent, explains the visiting hours. In addition they assist corporate clients, executive health patients on their respective door for one stop service. This desk receives all outside calls of information. The wide range of enquiry is supported with the Hospital Information System module.
 
Registration Desk
The Registration Desk is placed on the 1st and 2nd floor of the hospital. It is open from 7.30 am to 9.30 pm. Registration desk also manage over flow of patients during rush hours. They help with directions to labs, ancillary departments, testing areas and report delivery desk.
 
Report Delivery
Located on 2nd floor, square hospital delivery is open from 7.30 am to 10.00 pm this time is extended while any vital report is necessary from patient’s side.
 

Do I need an appointment for any imaging?

You will need an appointment for an Ultrasound, CT (Except CT scan of brain) contrast X-Ray and MRI, but you do not need an appointment for general X-rays. Please call our scheduling office at 0 2814 1522, 02 814 4400 Ext 3101, 3102 between 8 am and 9pm.

Do I need to register for my exam?
Yes, please come to our customer service or billing desk Saturday to Friday from 8:00 am to 9:00pm.
 
Do I need any special lab test?
Only when you go for intravenous contrast study for x-ray, CT or MRI we test your recent blood creatinine level to know the status of your kidneys; otherwise no test is required.
 
Do I need to bring anything along to my appointment?
Yes, you will need to bring the request form from your physician along with previous medical documents and films (if any).
 
Can I take medications as advised by my doctor before the exam?
Yes, but if your medication requires food or liquids other than water this may interfere with the study and you should consult your physician or the radiology department for further instructions.
 
Is there any preparation required for my exam?
The preparation for your exam depends on the type of study your physician ordered. Please ask your physician for preparation instructions or carefully follow the instruction during the appointment and do not hesitate to ask the same during your appointment if this thing is not explained to you. ALWAYS tell the technologist if you could be pregnant. CT, Mammography and Ultrasound will usually require some preparations.
 
Do I need to wear special dress? 
Depending on type of  scan you may be asked to change into a patient gown.
Are family members permitted into the exam room during an obstetrical scan?
We do not encourage family members to stay in the USG room. However depending on situations the sonologist may permit husband to stay in the USG room
 
 
CT Patients
 
What is the liquid that I have to drink before the CT exams?
A liquid oral contrast which is iodine containing radio-opeque material is used for CT exams of the abdomen and pelvis. 
 
Do I have to get an injection?
Most studies do require an intravenous injection. The technologist will speak to you prior to the study about this contrast. This contrast is vital for the diagnosis of certain pathology.
 
How long will the exam last?
CT exam times vary depending on the part of the body being scanned. Actual time on the scan table may range from 5 to 30 minutes. Sometimes a delayed rescan after few hours may be needed. 
 
Why do I have special instructions for Metformin (Glucophage, Glucovance, Comet)
Metformin may be taken the day of your exam. It should not be taken for 48 hours following the exam. It may damage your kidneys if it is given before your kidneys start functioning properly
 
Mammography Patients
 
What is mammography?
Mammography is the most effective way to detect breast lumps too small to be felt or seen. A mammogram consists of two low-dose X-rays - one taken from the top of the breast, and one from the side.  Mammograms from all of our sites are also scanned for abnormalities by digital computers.

Do I need an appointment?
 No, usually not.
 
How long does the test take?
Most mammograms will take between 20-30 minutes.
 
Is there any preparation prior to my Mammogram?
Do not apply any perfume, powder or deodorant on the day of your appointment.  If you have had prior mammograms please bring the reports.

What is the advantage of early detection?
Breast cancer, the most frequently diagnosed cancer in women, has a higher cure rate if it is detected in its early stages. Mammography can reveal a malignant tumor or cancer two years before the symptoms appear. 

What does a mammogram feel like?
During mammography, the breasts must be compressed for a few minutes. This is essential for a more accurate X-ray, and to reduce radiation to the breast tissue. For most women, mammography is not painful. However, some women may experience minor discomfort.

 
Are there any risks? 
Mammography is very safe. The technique uses low doses of X-ray, and radiation exposure is minimal when screenings are performed by an experienced radiology technologist registered in mammography. 

 

                                          Frequently Asked Questions (FAQ)

 Emergency Room (ER) provides life-saving care when required, 24 hours a day, seven days a week. ER looks after people who have emergency medical problems, injuries or psychological issues, whatever the cause may be. ER are staffed by teams of one consultant, doctors, nurses and other healthcare professionals who work together to identify and treat patients’ emergency health problems. If you or a family member thinks that you need emergency care, you can come immediately to the ER. If you think the medical condition is, or may become life-threatening, you need to telephone the Ambulance Service.
 
When do you call ER?
To save a life.
 
What conditions qualify as an emergency?
An emergency is an accident or sudden unexpected illness that needs to be treated right away or it could result in loss of life, serious medical complications or permanent disability.
Examples of emergency conditions include:
  • heart attack
  • severe chest pain
  • loss of consciousness
  • bleeding that does not stop
  • severe or unusual abdominal pain
  • stroke, sudden paralysis or slurred speech
  • poisoning
  • difficulty in breathing, shortness of breath
  • fainting, sudden dizziness, weakness
  • changes in vision
  • confusion or changes in mental status
  • any sudden or severe pain
  • severe or persistent vomiting or diarrhea
  • coughing or vomiting blood
  • suicidal feelings
  • trauma  & fracture
  • pediatric & gynaecological emergencies
 What should I do when I arrive at the ER?
First, register with the front desk. Then the ER physician/nurse will assess the severity of your symptoms and ask you general questions about your health. He or she will check your pulse, blood pressure, temperature and breathing rate and ask about any allergies you may have or medications you may be taking.
 
How do triage nurses/physicians assess patients?
The triage nurse/physician assesses you according to the following categories:
  • Resuscitation – conditions requiring immediate interventions.
  • Emergent – critical or life-threatening conditions in need of immediate admission to the treatment area.
  • Urgent – stable condition with a major illness or injury.
  • Less Urgent – stable but have the potential to become less stable.
  • Non-Urgent – stable and able to walk.
 
Why are some people seen sooner than others?
Patients attending ER are not always seen in order of arrival. Some patients must be seen sooner, if they have serious illness or injury or their condition has the potential to quickly become more serious. This process of prioritization of patients based on clinical need is called Triage. A standard Triage System is used to ensure safety and fairness.
 
Who will care for me in the ER?
When you arrive in the ER, you will be cared for by an ER physician and/or specialist doctor and nursing staff. The consultants will come to ER if needed.
Does Square hospital ER have all the life saving support?
Yes, Square Hospital ER has got all the life saving support for critically ill patients including ventilator and defibrillator. All doctors are Advanced Cardiac Life Support (ACLS) trained and all the nurses are Basic Life Support (BLS) trained. We can proudly say that this is the only ER in Bangladesh which has got 24 hours specialist support in almost all medical specialiities.
 
How long can I expect to stay in ER?
The average Emergency Room stay is one to two hours. This time is based on the types of tests you need and the volume and severity of patients visiting the Emergency Room.
 
What if I need tests?
Diagnostic tests such as X-rays, CT scan and blood draws, give us more information about what is happening in your body. Please feel free to ask questions or address concerns about any tests that have been ordered for you.
 
How long does it take to get test results?
The timing of test results is determined by how many patients are being evaluated and what type of test you need.
  • X-rays - 30 minutes
  • Blood and laboratory samples - 1 hour
  • Urine tests - 1 hour or more
  • CT scan, MRI and Ultrasound – 1 hour or more
 
What happens if I need to be admitted to the hospital?
The nature of your illness or injury may require hospital admission. If so, the ER staff will request a bed on one of our hospital In-patient department (wait times vary depending on availability).
If you don’t need to be admitted, you’ll be discharged with instructions for home care and follow-up with your physician.
 
What will I need to do before I discharge?
All patients will receive specific care instructions before they leave the Emergency Room. The physician and nursing staff will explain your care plan, including any medications, follow-up tests or visits you may need to schedule.
 
How much will my emergency care cost?
The cost depends on the seriousness of your illness, types of investigations and management you need. Financial counselors and officers are available 24 hours in the hospital premises for your help.
 
It is very important to prepare yourself for any emergency situation which will help you and your family when emergency strikes. There are many ways to prepare you for emergency -
  • Learn more about infant care, child safety and CPR
  • Learn more about injury prevention
  • Keep some important telephone numbers in hand like -

        Square Hospital ER: 0171-3377773, 880-2-8144466 (Hot Line)

        Square Hospital Ambulance Service: 0171-3377775