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Customer Satisfaction Survey

“Dear honorable Lab users, Your candid opinion is incredibly important to us for further improvement in delivery of our laboratory diagnostic services thereby to enhance your positive experience and satisfaction with our staff while obtaining the services. Please provide your opinion by participating in this quick survey which will take less than 5 minutes to complete. The information from this survey will be reviewed and acted upon so that we can continue to meet your needs.”
1. On a scale of 1 to 5, Please rate the following.
1 Poor 2 Weak 3 Average 4 Good 5 Excellent
I. Were the laboratory or phlebotomy employees courteous and professional?
II. Was the laboratory or phlebotomy site was neat and clean?
III. How do you rate the accessibility of the facility?
IV. How was the response to your requests, questions, and problems?
V. Were your complaints handled effectively?
VI. Are you receiving your results in a timely fashion?
2. What service related improvements would you like to recommend?
3. Other questions or comments, if any?
4. Please enter a date